Privacy Policy

Privacy Policy

Last Updated: March 2026

This Privacy Policy describes how DesignTo Clothing ("Company," "we," "us," or "our") collects, uses, stores, shares, and protects information when you visit our website at www.designtoclothing.com ("Site"), communicate with us, or use our services. This policy applies to all visitors, clients, prospective clients, and any other individuals who interact with our Site or services.

By accessing or using our Site, submitting inquiries, placing orders, or otherwise engaging with our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our Site or services.

DesignTo Clothing is a custom apparel production management company based in Bellevue, Washington, United States.

1. Information We Collect

We collect information in several ways depending on how you interact with us.

Information You Provide Directly

When you contact us, request a quote, place an order, or otherwise communicate with us, you may provide the following types of information: full name, business name or brand name, email address, phone number, mailing address and shipping address, billing and payment information (processed through Stripe — see Section 5), design files, artwork, logos, and brand materials, order specifications including garment type, sizing, fabric preferences, and decoration details, and any other information you voluntarily provide in communications with us.

Information Collected Automatically

When you visit our Site, certain information is collected automatically through cookies and similar technologies. This may include: IP address, browser type and version, operating system, device type, referring URL, pages viewed and time spent on pages, date and time of visit, clickstream data, and geographic location (city/region level, derived from IP address).

This information is collected through Squarespace's built-in analytics, Google Analytics (if enabled), and cookies as described in Section 4.

Information from Third Parties

We may receive information about you from third-party services we use, including Stripe (payment processing), email marketing platforms, social media platforms (if you interact with us through social media), and advertising platforms (if we run paid campaigns).

2. How We Use Your Information

We use the information we collect for the following purposes: processing and fulfilling orders, communicating with you about your orders including quotes, approvals, production updates, and shipping, responding to inquiries and providing customer support, processing payments through our payment processor (Stripe), improving our Site, services, and user experience, sending marketing communications (only with your consent — see Section 8), complying with legal obligations, protecting our rights and preventing fraud, and maintaining business records for operational and legal purposes.

We do not use your information for automated decision-making or profiling.

3. Legal Basis for Processing

We process your personal information based on the following legal grounds: performance of a contract or steps taken at your request prior to entering a contract (such as providing a quote or fulfilling an order), our legitimate business interests (such as improving our services, communicating with clients, and maintaining security), your consent (such as when you subscribe to marketing communications), and compliance with legal obligations.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies. Cookies are small text files stored on your device when you visit a website.

Types of Cookies We Use

Essential cookies are required for the Site to function properly, including session management and security. They cannot be disabled without affecting Site functionality.

Analytics cookies help us understand how visitors interact with our Site by collecting information about pages visited, time spent, and navigation patterns. We use Squarespace Analytics and may use Google Analytics for this purpose.

Marketing cookies may be used if we run advertising campaigns through platforms such as Google Ads or Meta (Facebook/Instagram). These cookies track ad performance and may be used for retargeting.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking essential cookies may prevent the Site from functioning properly. Instructions for managing cookies are available in your browser's help documentation.

Do Not Track

Our Site does not currently respond to "Do Not Track" browser signals. There is no industry-standard technology for recognizing Do Not Track signals at this time.

5. Payment Processing and Financial Information

We use third-party payment processors to handle all payment transactions. These may include, but are not limited to, Stripe, PayPal, Square, Zelle, wire transfer services, and any other payment platforms we adopt in the future. DesignTo Clothing does not store, access, or retain your full payment card details or bank account numbers on our servers.

When you make a payment, your payment information (including credit card number, debit card number, or bank account information) is collected and processed directly by the applicable third-party payment processor. Each payment processor's collection and use of your information is governed by their own privacy policy and terms of service. We encourage you to review the privacy policies of any payment platform used in your transaction.

We may retain transaction records including the amount paid, date of transaction, payment method type, last four digits of the payment method (if applicable), transaction ID, and processor name for our business records, accounting, dispute resolution, and legal compliance purposes.

DesignTo Clothing is not responsible for the security practices, data handling, or privacy policies of any third-party payment processor. Any disputes related to payment processing should be directed to the applicable payment provider.

6. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We may share your information in the following limited circumstances:

Service Providers — We share information with third-party service providers who assist us in operating our business, including payment processors (such as Stripe, PayPal, Square, and others), Squarespace (website hosting and analytics), email service providers (for transactional and marketing emails), shipping carriers (name and address for delivery), and production partners (order specifications necessary to fulfill your order). These service providers are authorized to use your information only as necessary to provide services to us and are contractually obligated to protect your information.

Production Partners — To fulfill your orders, we share relevant order specifications (garment type, sizing, design files, and production details) with our manufacturing partners. We do not share your payment information, personal contact details, or any information beyond what is necessary to produce your order, unless required for shipping.

Legal Requirements — We may disclose your information if required by law, regulation, legal process, or governmental request, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal claim.

Business Transfers — In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

Aggregated or De-Identified Data — We may share aggregated or de-identified information that cannot reasonably be used to identify you for any purpose, including business analysis, industry research, and marketing.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including: active client data is retained for the duration of our business relationship and for a reasonable period thereafter to support reorders and restocks, order records and transaction data are retained for a minimum of seven (7) years for tax, accounting, and legal compliance purposes, communication records (emails, order approvals, and specifications) are retained for a minimum of five (5) years for dispute resolution and legal purposes, and marketing consent records are retained for as long as you remain subscribed, plus a reasonable period to demonstrate compliance.

When personal information is no longer needed for any of the purposes above, we will securely delete or anonymize it.

8. Marketing Communications

We may send you marketing communications (such as newsletters, promotions, or product updates) only if you have opted in to receive them.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in any marketing email or contacting us at info@designtoclothing.com. Unsubscribing from marketing communications does not affect transactional communications related to your orders.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These rights may include the right to know what personal information we collect, use, and share, the right to access a copy of your personal information, the right to request deletion of your personal information (subject to certain exceptions), the right to correct inaccurate personal information, the right to opt out of the sale or sharing of your personal information (we do not sell your personal information), and the right to not be discriminated against for exercising your privacy rights.

For California Residents (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). These include the right to know, access, delete, and correct your personal information, the right to opt out of the sale or sharing of personal information (we do not sell your personal information), the right to limit the use of sensitive personal information, and the right to not be retaliated against for exercising these rights.

To exercise your rights, please contact us using the information in Section 15. We will verify your identity before processing your request. We will respond to verifiable consumer requests within forty-five (45) calendar days of receipt. If we require additional time, we will notify you of the extension and the reason.

Categories of personal information we have collected in the preceding twelve (12) months include: identifiers (name, email, address, IP address), commercial information (order history, transaction records), internet or electronic network activity (browsing history, interactions with our Site), and professional or employment-related information (business name, brand name).

We do not sell personal information. We do not use or disclose sensitive personal information for purposes other than those permitted under the CCPA/CPRA.

For Residents of Other US States with Privacy Laws

If you are a resident of Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, or other states with consumer privacy legislation, you may have similar rights. To exercise any applicable rights, please contact us using the information in Section 15.

10. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS) on our Site, secure payment processing through PCI-compliant third-party payment processors, access controls limiting who can access personal information, and secure storage of business records.

However, no method of transmission over the internet and no method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You acknowledge that you provide your personal information at your own risk.

In the event of a data breach that affects your personal information, we will notify you and any applicable regulatory authorities as required by applicable law.

11. Third-Party Websites and Services

Our Site may contain links to third-party websites, platforms, or services that are not operated or controlled by DesignTo Clothing. This includes but is not limited to social media platforms, payment processors, and other external sites.

We are not responsible for the privacy practices, content, or security of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit. Clicking on a third-party link or interacting with third-party content is at your own risk.

12. Children's Privacy

Our Site and services are not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we have inadvertently collected information from a minor, please contact us immediately at info@designtoclothing.com.

13. International Users

Our Site and services are operated from the United States. If you access our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence. By using our Site or providing your information, you consent to the transfer and processing of your information in the United States.

We do not specifically target or market to individuals in the European Union or United Kingdom. If you are located in the EU or UK, please be aware that we may not comply with all requirements of the General Data Protection Regulation (GDPR) or UK GDPR, and you should consider this before providing personal information.

14. Changes to This Privacy Policy

DesignTo Clothing reserves the right to update, modify, or replace this Privacy Policy at any time without prior notice. The most current version will be posted on this page with an updated "Last Updated" date.

We encourage you to review this Privacy Policy periodically. Your continued use of our Site or services after any changes constitutes your acceptance of the updated policy.

If we make material changes that significantly affect how we handle your personal information, we will make reasonable efforts to provide notice, such as posting a prominent notice on our Site or sending an email to active clients.

15. Contact Information

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your information is handled, please contact us at:

DesignTo Clothing

Email: info@designtoclothing.com

Location: 800 Bellevue Way NE, Bellevue, Washington, 98004, United States

For privacy-related requests, please include "Privacy Request" in the subject line of your email. We will respond to all privacy-related inquiries within thirty (30) calendar days, or within the timeframe required by applicable law, whichever is shorter.